Privacy Policy

Last updated: July 20th, 2026

This website is operated by Elmes Homecare Ltd., whose registered address is 20-22 Wenlock Road, London, England, N1 7GU. (“We”) are committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience.

This policy sets out how we process any personal data we collect from you or that you provide to us through our website. We confirm that we will keep your information secure and that we will comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read the following carefully to understand what happens to personal data that you choose to provide to us, or that we collect from you when you visit this site. By visiting www.elmeshomecare.com (our website) you are accepting and consenting to the practices described in this policy.

Collection of your Personal Information

Information you supply to us. You may supply us with information about you by filling in forms on our website. This includes information you provide when you submit a contact/enquiry form or job application form. The information you give us may include your name, address, e-mail address and phone number.

Information our website automatically collects about you. With regard to each of your visits to our website we may automatically collect information including the following: technical information, including a truncated and anonymised version of your Internet protocol (IP) address, browser type and version, operating system and platform; and information about your visit, including what pages you visit, how long you are on the site, how you got to the site (including date and time), page response times, length of visit, what you click on, documents downloaded and download errors.

This information is used by Elmes Homecare operationally, to maintain quality of our web service, and to provide general statistics regarding use of the Elmes Homecare website.

Our site may, from time to time, contain links to and from third-party websites. Elmes Homecare encourages you to review the privacy statements of websites you may choose to link to from our site so that you can understand how those websites collect, use and share your information. Elmes Homecare is not responsible for the privacy statements or other content on websites outside of Elmes Homecare.

Special Category Data

As a regulated home care provider, we may also process special category data (such as health, medical and care needs information) about the people we support, in order to deliver safe and appropriate care. We only process this information where permitted under UK GDPR Article 9, including where necessary for the provision of health or social care, on the basis of explicit consent, or to protect someone’s vital interests. This information is shared only with those directly involved in a person’s care, such as our care staff, GPs, other healthcare professionals, and the Care Quality Commission (CQC) where required.

Use of your Personal Information

Information you supply to us is used to provide you with the information and/or services you request from us, including responding to enquiries and processing job applications.

Information we automatically collect about you is used to administer our site, including troubleshooting and statistical purposes; to improve our site to ensure content is presented effectively; and for security and debugging as part of our efforts to keep our site safe and secure. This information is collected anonymously and is not linked to information that identifies you as an individual. We use Google Analytics to track this information — find out how Google uses your data at https://support.google.com/analytics/answer/6004245.

Elmes Homecare does not sell, rent or lease your personal information to third parties. We only share your data with trusted service providers (such as our website host and IT support) who need it to help us run our services, and who are contractually required to keep it confidential and use it only for that purpose.

Elmes Homecare will disclose your personal information, without notice, only if required to do so by law, in connection with legal proceedings, to protect the rights or property of Elmes Homecare, or to protect the personal safety of our clients, staff, or the public.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy legal, regulatory (including CQC), accounting or reporting requirements.

International Transfers

Some third-party tools we use, such as Google Analytics, may transfer data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

Use of Cookies

This website uses cookies. A cookie is a small file of letters and numbers downloaded onto your device when you visit our website. We use the following categories of cookies:

Necessary – essential for the website to function and cannot be switched off.
Functional – enable enhanced functionality such as sharing content on social media.
Performance – help us understand how visitors use our website so we can improve it.
Analytics – help us understand visitor numbers and behaviour, using tools such as Google Analytics.
Advertisement – used to deliver relevant adverts and measure their effectiveness.
Other – cookies that are being classified and have not yet been placed into a category.

You can manage your cookie preferences at any time using the cookie settings link on this website. You can also modify your browser settings to decline cookies, though this may affect your experience of the site.

Security of your Personal Information

We take appropriate technical and organisational measures to secure your information and to protect it against unauthorised or unlawful use and accidental loss or destruction.

Any information you provide to us will either be emailed directly to us or stored on a secure server. We use a trusted third-party hosting provider that meets high data protection and security standards and is bound by contract to keep any information they process on our behalf confidential.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access.

Your Rights

You have the following rights in relation to your personal data: the right to be informed about how we use it; the right of access to the personal data we hold about you; the right to rectification if any information is inaccurate or incomplete; the right to erasure in certain circumstances; the right to restrict processing in certain circumstances; the right to data portability; the right to object to processing in certain circumstances; and rights related to automated decision-making and profiling.

To exercise any of these rights, please contact us at mail@elmeshomecare.com. We will respond within the statutory time frames. If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Changes to this Statement

We will occasionally update this Privacy Policy to reflect company and customer feedback and to ensure adherence to any changes in law, rules or regulations. We encourage you to periodically review this statement to be informed of how we are protecting your information.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Katharine Hayward, reached at mail@elmeshomecare.com.