Privacy Policy


This website is operated by Elmes Homecare Ltd., whose registered address is 20-22 Wenlock Road, London, England, N1 7GU. (“We”) are committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience.

This policy sets out how we process any personal data we collect from you or that you provide to us through our website. We confirm that we will keep your information secure and that we will comply fully with all applicable UK Data Protection legislation and regulations. Please read the following carefully to understand what happens to personal data that you choose to provide to us, or that we collect from you when you visit this site. By visiting (our website) you are accepting and consenting to the practices described in this policy.

Collection of your Personal Information

Information you supply to us. You may supply us with information about you by filling in forms on our website. This includes information you provide when you submit a contact/enquiry form or job application form. The information you give us may include your name, address, e-mail address and phone number.

Information our website automatically collects about you. With regard to each of your visits to our website we may automatically collect information including the following:

  • Technical information, including a truncated and anonymised version of your Internet protocol (IP) address, browser type and version, operating system and platform.
  • Information about your visit, including what pages you visit, how long you are on the site, how you got to the site (including date and time); page response times, length of visit, what you click on, documents downloaded and download errors.

This information is used by Elmes Homecare operationally, to maintain quality of our web service, and to provide general statistics regarding use of the Elmes Homecare website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Elmes Homecare public message boards, this information may be collected and used by others. Note: Elmes Homecare does not read any of your private online communications.

Our site may, from time to time, contain links to and from the third-party websites. Elmes Homecare encourages you to review the privacy statements of websites you may choose to link to from Elmes Homecare so that you can understand how those websites collect, use and share your information. Elmes Homecare is not responsible for the privacy statements or other content on websites outside of the Elmes Homecare family of websites.

Use of your Personal Information

Information you supply to us. We will use this information:

  • To provide you with information and/or services that you request from us;

Information we automatically collect about you. We will use this information:

  • To administer our site including troubleshooting and statistical purposes.
  • To improve our site to ensure that content is presented in the most effective manner for you and for your computer.
  • Security and debugging as part of our efforts to keep our site safe and secure.

This information is collected anonymously and is not linked to information that identifies you as an individual. We use Google Analytics to track this information. Find out how Google uses your data at

Elmes Homecare does not sell, rent or lease its customer lists to third parties. Elmes Homecare may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Elmes Homecare may share data with trusted partners to help us perform statistical analysis, send you an email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Elmes Homecare, and they are required to maintain the confidentiality of your information.

We keep track of the websites and pages our customers visit within Elmes Homecare, so we may determine what Elmes Homecare services are the most popular. This data is used to deliver customized content and advertising within Elmes Homecare to customers whose browsing behaviour indicates their interest in a particular subject area.

Elmes Homecare websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Elmes Homecare or the site; (b) protect and defend the rights or property of Elmes Homecare; and, (c) act under exigent circumstances to protect the personal safety of users of Elmes Homecare, or the public.

Use of Cookies

This website uses cookies. A cookie is a small file of letters and numbers which is downloaded onto your computer when you access and proceed to use this website. The cookies used on this website are “analytical” cookies.

The analytical cookies collect information from our website visitors to enable us to count the number of visitors to this website and to see how visitors use the website; this helps us to improve the way that our website works. The analytical cookies used on this website are non-intrusive and collect only anonymous information.

You have the ability to accept or decline cookies. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Elmes Homecare services or websites you visit.

Security of your Personal Information

We take appropriate technical and organisational measures to secure your information and to protect it against unauthorised or unlawful use and accidental loss or destruction.

Any information you provide to us will either be emailed directly to us or may be stored on a secure server. We use a trusted third-party website and hosting provider to facilitate the running and management of this website which meets high data protection and security standards and are bound by contract to keep any information they process on our behalf confidential. Any data that may be collected through this website is kept secure and only processed in the manner we instruct them to. The data cannot be accessed, provided, rectified or delete any data that they store on our behalf without permission.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights – access to your personal data

You have the right to ensure that your personal data is being processed lawfully (“Subject Access Right”). Your subject access right can be exercised in accordance with data protection laws and regulations. Any subject access request must be made in writing to attention of Katharine Hayward at We will provide your personal data to you within the statutory time frames. To enable us to trace any of your personal data that we may be holding, we may need to request further information from you. If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office (ICO).

Changes to this Statement

We will occasionally update this Privacy policy to reflect company and customer feedback and to ensure adherence to any change laws, rules or regulations. We encourage you to periodically review this statement to be informed of how we are protecting your information.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Katharine Hayward, reached at