Our Care Staff
We understand that inviting someone into your or your loved one’s home is a big decision.
Our care professionals are handpicked for their kind, caring, patient nature and are trained to CQC expert standards. When we meet you, we’ll spend time getting to know you or your loved one, so that we can match your carer to your personality and individual needs as closely as possible. We never send a care professional that hasn’t been introduced to you personally – no un-announced visits by carers you’ve never met. We feel this is vital to make sure you get the consistency you need.
With one-to-one support from our care professionals, you can feel reassured that the care you’ll receive will be safe, personal, discreet and of the highest quality.
The Care Quality Commission (CQC), the independent regulator of health and social care in England, regularly inspects Elmes Homecare. Please click here to read the most recent report from the CQC on the care we offer our clients
A note on our CQC rating
At our most recent CQC inspection in June 2025, Elmes Homecare received an overall rating of Requires Improvement. We want to be open about this, while also sharing the fuller picture.
Three of the five inspection categories — Effective, Caring, and Responsive — were individually rated Good, reflecting the quality of care our clients receive day to day. We disputed the overall rating, completed a full remediation plan ahead of schedule, and invited the CQC to reinspect us at the start of 2026. We look forward to that outcome with confidence.
As further independent confirmation of the progress we have made, the London Borough of Bromley’s Adult Social Care team reviewed our Service Improvement Plan and confirmed in writing that all required actions have been completed. In May 2026 they wrote to us to express their appreciation of our “commitment and collaborative approach in achieving these improvements.”
We believe transparency builds trust. If you have any questions, please do get in touch.
