Our care staff
Good care comes down to good people. Our carers are carefully chosen, thoroughly trained and genuinely supported — because that’s what makes care at home safe, reliable and kind. Here’s how we recruit, train and look after the team who’ll be looking after you.
Recruiting the right people
We recruit for character as much as experience. Warmth, patience and reliability can’t be taught — so we look for them first, then build the skills around them. Before any carer visits a client’s home, we complete:
- An enhanced DBS check through the Disclosure and Barring Service
- References confirming their character and suitability
- Right-to-work and identity checks
- A face-to-face interview and a full induction before they support anyone
Training that goes beyond the basics
Every carer completes mandatory training across the areas required for safe care at home — moving and handling, medication, safeguarding adults, infection prevention and control, food hygiene, fire safety, first aid, and health and safety — and new carers work towards the nationally recognised Care Certificate.
Alongside this, we provide certificated training led in-house by a qualified NVQ Level 5 trainer, and condition-specific training for the needs we most often support — including dementia, Parkinson’s, stroke recovery and dysphagia (safe eating and drinking). Every carer’s competence is reviewed annually to keep skills current.
Supported, so they can support you
Regular supervision
Our carers aren’t left to work alone. We stay in close contact through regular supervisions, spot checks and appraisals, with an open door whenever they need us.
A familiar team
As a small, local team, we’re able to introduce a familiar group of carers who get to know you, your routines and your preferences — not a different face each visit.
Accurate records
Every visit is logged through our Birdie care system, so there’s a clear, accurate record of care — visible to nominated family members with your consent.
Care from people you’ll get to know
We’d be glad to introduce ourselves properly and talk through how we can help — with a free, no-obligation home visit and no pressure to go ahead.