Here are just some of the testimonials our clients and staff have given us. We love to hear from you on how we are doing and how we can improve. If you have some feedback for us, please get in touch here.
I am writing to say a very big thank you, to all your staff at Elmes Homecare, for taking such good care of my cousin **** over the past few months. A difficult task, sometimes I know, but your staff carried out their duties with great care and kindness and helped to make her last few months as comfortable as possible. I would not hesitate to recommend your company to any of my friends whose relations find they need help in the future.
We had a very prompt and professional response to our initial enquiry with Elmes Homecare. They were able to set up and advise on a care plan to meet our father's needs, promptly matching a very good carer to suit. Since starting, the carer's work has been of a high quality and she has made a positive impact to our father's daily life already. Importantly they get on very well! We were also very impressed how helpful Elmes were in responding to a family request for some 'one off' additional help. They're always willing to help solve any request. We will turn to them first for advice and any further help.
Everyone at Elmes showed such love and care to my aunt for three years. Her final weeks were difficult, but all the carers looked after her so well. They would stay on, after their time finished, just to sit with her. We couldn’t have found a more caring group. she looked on them as trusted friends. Elmes even supplied a weekly cleaner and her flat was always spotless. I have no hesitation in recommending them all.
There's so much talk about people wearing masks and doing the right thing by sticking to the rules but it's also down to employers to protect their staff and do the right thing too. I joined Elmes Homecare 6 months ago and I can say 100% all of the domicillary carers are looked after and that's why I always feel confident going to work. I've been given 5 tunics as I go through 3 a day, 2 t shirts as it's been so hot, unlimited disposable gloves, sleeves, aprons and masks as well as glasses and a visor. We have been tested and receive ongoing training and when you struggle there is always a supportive and helpful voice at the end of the phone. As carers we are part of a strong and caring team and that's why I've become a confident and happy carer
The wonderful Elmes team have provided excellent care for my mother. They have shown flexibility and that personal touch whilst applying the most rigourous standards in these Covid times. After my mother had a stay in hospital the Elmes team put in place a Respite Package that helped her settle back in her home environmental. I have no hesitation in recommending Elmes team.