We believe in being open about how we're regulated. Here is our current rating from the Care Quality Commission (CQC), what it means, and the steps we've taken since our last assessment.
Our scores by area
A CQC rating of Good requires a score of at least 62 out of 100.
The navy marker on each bar shows that threshold. We were rated Good in three of the five areas — with Caring, at 75, our strongest. Safe and Well-led fell just below it.
What we've done since
We took the CQC's findings seriously and acted on them in full. We have strengthened our safeguarding and escalation processes, our risk assessments and care-plan reviews, our staff recruitment and training, and our governance and quality-assurance systems — and embedded these into everyday practice.
The London Borough of Bromley's Adult Services team has confirmed in writing that all actions in our CQC Service Improvement Plan have been completed, and has lifted the placement suspension that followed the inspection.
In its letter of 28 May 2026, Bromley Adult Services thanked us for our commitment and collaborative approach in achieving these improvements, and said it looks forward to continuing its partnership with Elmes Homecare to ensure the safety and wellbeing of Bromley residents.
Reinspection
We have proactively and repeatedly asked the CQC to return and reassess us, so this progress can be independently verified. Services rated Requires Improvement were previously reassessed within 6–12 months; the CQC changed its prioritisation approach in 2026 to manage a national backlog, and can no longer give individual services a reinspection date. Independent analysis by the Homecare Association (June 2026) found that more than four in five community care services in England now hold no current rating. So while our improvements may not yet be reflected in an updated published score, they have been recognised by our local authority — and we remain ready to be reassessed at any time.
Above all, the experience our clients and their families describe speaks to the service we provide today. As one relative told us:
“Elmes have been looking after an elderly member of our family and I really don't know how we'd manage without them. They are reliable and caring, and I have no hesitation in recommending their services.”
