How we are Different

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Elmes Homecare was founded in spring 2018 by Liam and Katharine Hayward with a simple but powerful belief — that exceptional, person-centred home care should be available to everyone in our local community. From those early days as a start-up, we have grown to become one of the leading privately owned domiciliary care agencies in the London Borough of Bromley and South Croydon, delivering hundreds of hours of care every week across Bromley, Beckenham, West Wickham, Petts Wood, Sanderstead, Selsdon, Addington, and Croham Hurst.

Our ethos has never changed: Stay happy, stay safe and stay in your own home. That principle guides everything we do — from the way we recruit and train our carers, to the way we build relationships with our clients and their families.

Award-winning care, recognised nationally and locally

We are proud to be a nationally and locally recognised care provider. In recent years alone we have been:

  • Finalist in the 2026 Stars of Social Care Awards — Home Care
  • National finalist in the 2025 National Care Awards
  • Winner at the 2024 Bromley Adult Social Care Awards
  • National finalist at the 2024 Homecare Awards
  • Regional finalist in the 2023 Great British Care Awards
  • Highly commended in the 2023 Bromley Adult Care Awards

A note on our CQC rating

At our most recent CQC inspection in June 2025, Elmes Homecare received an overall rating of Requires Improvement. Three of our five inspection categories — Effective, Caring, and Responsive — were individually rated Good. We disputed the overall rating, completed our full remediation plan ahead of schedule, and invited the CQC to reinspect us at the start of 2026. We look forward to that outcome with confidence.

As further independent confirmation of the improvements we have made, the London Borough of Bromley’s Adult Social Care team reviewed our Service Improvement Plan and confirmed in writing in May 2026 that all required actions have been completed, expressing their appreciation of our “commitment and collaborative approach in achieving these improvements.”

Rooted in the community

We are a genuinely local business. Our office in Selsdon serves clients across South Croydon — including Sanderstead, Addington, and Croham Hurst — and we operate throughout the London Borough of Bromley, including Beckenham, Bromley town centre, West Wickham, Petts Wood, and Chislehurst. We use local services and local businesses wherever we can, because we believe that caring for our community goes beyond the care we deliver in people’s homes.

We are proud sponsors of Beckenham Rugby Club, and we actively support a range of national and local charities including Macmillan Cancer Support, Dementia UK, Dementia Friends, Age UK, and Bromley Parent Voice.

We also partner with a number of local businesses to offer our clients complementary services — from discounted meals through Cook, to legal advice, home maintenance, and gardening services — because we know that living well at home means more than care alone.

Care you can trust, from people who care

Getting older or living with a chronic health condition need not be a barrier to living a full and enjoyable life. Elmes Homecare is here to help you or your loved one stay happy, stay safe, and stay at home — with the dignity, consistency, and compassion you deserve.

We are listed on NHS.uk where you can find further information about our service. We would love to hear from you — please get in touch to discuss how we can help.