FAQs
Here are a few of the questions we are asked on a regular basis. Still have some unanswered questions? Do not panic! Just get in touch with a member of our team and we would be more than happy to answer any questions you may have.
How do you create a bespoke care plan?
Elmes Homecare meets with every client to understand their care needs and their individual personalities and preferences. We listen carefully to tailor a care plan that will complement your daily routines as far as possible, from your preferred time to get up, when you like to eat, how you like to spend your day, to when you like to call it a night. We base our service to you around your medication and support needs and your preferences and habits. Our bespoke care plans are unique to each client to meet their requirements respectfully.
If you’d like to arrange an initial consultation, please Contact Us.
How do you make sure you are Covid safe?
Elmes Homecare has always had robust infection control policies and an infection control lead in place, however since February 2020 when the pandemic hit Europe, we have taken extra steps to upgrade the Personal Protective Equipment (PPE) carers use and give extra training on infection control to all our staff . We have never, ever run short of PPE, right through the pandemic. We aggressively inventory control our PPE supplies and ensure we re-order in good time to never be short of PPE for our care teams.
We stringently follow National Health England infection control guidelines on appropriate PPE usage. Our care professionals wear:
- Fluid repellent surgical type IIR facemasks for the duration of all calls
- Disposable gloves and aprons – on all calls and changed regularly through the call / after each task
- Our carers wear eye protection when delivering direct personal care where there may be a risk of contact with body fluids.
PPE alone is not sufficient protection against the Covid or any virus, so our practises also include:
- Staying away from work when ill
- Rigorous hand hygiene protocols , including handwashing before donning and following removal of PPE
- More frequent cleaning
Where in the UK do you provide care?
Elmes Homecare operates right across the London Borough of Bromley, South Croydon, Selsdon, Sanderstead and surrounding areas in South East London.
How soon can you place a care giver in my home?
We aim to conduct a needs assessment within 48 hours of your initial enquiry and, depending on requirements, we look to commence care within 72 hours of the care assessment. Emergency packages can be provided. Please contact us and we can discuss your specific circumstances.
Can you provide live-in staff?
Yes, provision of live in staff is a service we offer, depending on your requirements. We’ll discuss these requirements with you during your initial consultation and tailor your care plan to your needs. Please contact us and we can discuss your specific circumstances.
Will I always have the same care professional?
We understand the importance of continuity of care, so we will always look to provide you with a ‘regular’ carer or carers depending on your care package
How do you vet your staff?
All Elmes Homecare care professionals have an enhance DBS (Disclosure and Barring Service) check and we check all references.
Do you provide care in countries other than the UK?
We offer care and support to UK-based clients who need to travel abroad or non-UK based clients who need short term support during a UK trip.To find out how we can support you, get in touch.
If you are not a UK resident and would like to discuss support for a friend or relative in the UK, please do get in touch with us.
